Customer Solutions Specialist, Greater China

This role is with Impact, a global leader in Partnership Automation. They are looking for someone to join their team who is passionate about delivering great customer experience and has experience in a customer-facing role. The main responsibilities include providing support via live chat, tickets, and screen share sessions, becoming a product expert, collaborating with product and engineering to solve customer problems, and contributing to cross-functional projects. The ideal candidate should have excellent writing and communication skills, be a team player, and have superb troubleshooting skills.

• Being an active member of a global team that provides support via live chat, tickets, and one-on-one screen share sessions
• Becoming a product expert
• Augmenting any other customer-facing team as needed
• Liaising with product and engineering to solve recurring customer problems
• Collaborating and contributing to improve internal and customer-facing knowledge base
• Leading or contributing to cross-functional strategic projects to drive efficiencies internally or to elevate customer experience
• Passionate about delivering great customer experience
• Experience working primarily in a customer-facing role, including support and training
• Excellent writing and communication skills
• Being an independent contributor and a team player contributing to the overall success of the team
• Curiosity and the desire to learn
• Superb troubleshooting skills that help in breaking down big problems into manageable pieces with elegant solutions.

• Passionate about delivering great customer experience
• Experience working primarily in a customer-facing role, including support and training
• Excellent writing and communication skills
• Ability to understand and explain complex technical concepts
• Independent contributor and a team player
• Curiosity and desire to learn
• Superb troubleshooting skills

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• 6 month paternity/maternity leave
• Training & Development
• Medical Aid and Provident Fund
• Restricted Stock Units (pending Board approval)
• Internet Allowance
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Fitness club fee reimbursements
• Equal opportunity workplace