Customer Solutions Representative

C2 GPS Rural Capital Area • Llano, TX

6d

About The Position

The Customer Solutions Representative (CSR) builds relationships with customers to connect them with workforce services. The role supports job seekers transitioning to new positions by assessing their goals, sharing employment information and resources, and helping them access career services. The CSR works with customers, internal team members, the public, and external partners to support customer service and Career Center performance goals.

The position is primarily based in an office environment. It may involve occasional driving and travel, and flexible hours may be required. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking as needed.

Requirements

• High school diploma or GED.
• Valid driver’s license, proof of insurance, and a good driving record.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers with unique needs and communication styles.
• Ability to handle or resolve challenging situations and difficult customers, demonstrate sensitivity to customer needs and feelings, and show concern for others.
• Excellent problem-solving, critical-thinking, and organizational skills, with attention to detail.
• Ability to multitask and learn different systems, platforms, programs, and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to learn and use computers, systems, and programs such as word processing and spreadsheets.
• Knowledge of local communities, labor markets, and resources.

Nice To Haves

• Previous knowledge of workforce development or career counseling services.
• Six months of relevant experience.
• Bilingual in English and Spanish.

Responsibilities

• Communicate with customers by telephone, virtually, or in person to assess their goals, provide information, and assist job seekers transitioning to a new position.
• Review job opportunities and provide referrals to qualified candidates.
• Advise customers on the local job market, employment services and resources, educational opportunities, and available services, including resume development, application completion, interview techniques, and appropriate dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals, including customer service and follow-up with workforce center customers.
• Perform other duties as assigned and fulfill responsibilities as required.

Benefits

• Health insurance, including no-cost options for employee-only plans
• Wellness reimbursement
• Generous paid time off
• Paid parental leave
• 401(k) with 100% employer match up to 6% of employee contributions
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• Pet insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED