Customer Solution Manager - LATAM

Ookla

7d • Hybrid

About The Position

The Customer Solutions Manager will play a key role in the Customer Solutions team, focusing on delivering high-quality solutions that meet the needs of users and clients. The role values curiosity, innovation, and continuous learning of new technologies. This is an opportunity to contribute to the success of a rapidly growing company with a global footprint, in a flexible and inclusive work environment that fosters creativity, collaboration, and individual expression. The ideal candidate is excited about solving complex Wi-Fi networking challenges for customers and is driven by customer success.

Requirements

• 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments
• Curiosity and comfort working with large-scale data and analytics to inform customer decisions
• Ability to manage multiple priorities while maintaining attention to detail and customer value
• Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions
• Strong communication skills across technical, commercial, and executive audiences
• A passion for customer success and solving real-world connectivity challenges
• Strong problem-solving skills and ability to adapt to changing priorities
• Ability to manage multiple accounts simultaneously and work under pressure
• Experience working in cross-functional and multicultural environments.
• Willingness to travel regularly for client meetings and corporate functions

Nice To Haves

• Strong history with Telecom RF & Machine Learning
• Experience with SQL, Python & Tableau when needed
• Familiarity with Ookla's product offerings or similar technology-based products is advantageous
• Familiarity with Data Analytics tools and solutions is a plus

Responsibilities

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria
• Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes
• Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
• Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion
• Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria
• Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
• Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
• Build strong, lasting relationships with customer technical and business stakeholders across LATAM

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability benefits
• Flexible Spending Accounts (FSAs)
• 401(k) with company match
• Employee Stock Purchase Plan
• Flexible Time Off
• Volunteer Time Off
• Paid holidays
• Family building and caregiving support
• Generous Family Care and Parental leave
• Fitness Reimbursement
• Access to wellness programs
• Employee Resource Groups
• Company-sponsored events
• Professional growth opportunities through educational support, mentorship programs, and career development resources
• Employee engagement programs and recognition awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed