Customer Solution Manager, Infrastructure (Updated)

Westinghouse Electric Company, LLC • Kitchener, ON

12d • CA$130,000 - CA$163,000 • Hybrid

About The Position

As a Customer Solutions Manager (CSM), Infrastructure you will lead OPS Canada’s Infrastructure Segment to expand WEC’s market share in Canadian nuclear utilities and facilities by meeting customer needs with unique and competitive offerings. This includes capture planning, technical solution selection, costing and pricing, and negotiation with customers. The CSM grows our pipeline for all Canadian infrastructure projects in close coordination with Sales and Engineering. You will report to the Director, CANDU Engineering & Tooling and be located at one of our locations, which can be in Burlington, Peterborough or Kitchener, Ontario, Canada offices. This position will be offered as a hybrid role. Employees working in hybrid roles are expected to work onsite 2 days per week.

Requirements

• A Bachelor's degree in Engineering or Architecture or related technical discipline focused on infrastructure is essential for this role.
• A minimum of 10 years of experience is required, specifically in a technical leadership role within infrastructure projects in all related disciplines. This experience should encompass areas such as building construction, HVAC systems, renovations, and similar fields.
• Familiarity with CSA quality standards, particularly N299 and N285, is essential for ensuring compliance and quality in project execution.
• Candidates should demonstrate a broad understanding of infrastructure engineering, with an awareness of the mechanical, electrical, structural, and civil components that contribute to successful project outcomes.

Nice To Haves

• Having a Professional Engineer (P.Eng.) designation is considered an asset.

Responsibilities

• Develop all technical aspects of offers within the infrastructure product portfolio, including engineering projects related to building design, building upgrades, building system design (HVAC, plumbing, electrical).
• Coordinate proposal input from Engineering, Sales and Project Management.
• Develop proposal responses to client enquiries, including schedules and partnering with Engineering to identify available qualified resources and develop hourly estimates.
• Support Commercial Sales and Global Markets with technical expertise throughout the contract negotiation process.
• Lead Westinghouse’s Infrastructure strategy in Canada in collaboration with Global Markets and Sales.
• Work with and identify evolving customer needs to help create future demand for Westinghouse’s Infrastructure business.
• Engage with customers to better understand needs and pain points to resolve active project challenges and to secure new work.
• Prepare monthly resource demand reports for active and upcoming opportunities based on pipeline to ensure resource allocation during offer preparation and during project execution, immediately following contract award.
• Collaborate with Project Management teams to understand status of Infrastructure projects to inform future customer interactions and provide technical support for project success.
• Support the broader organisation, wherever possible, to achieve or exceed Sales and Revenue targets.

Benefits

• Great compensation package
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• Retirement Savings Plan with Company Match
• Paid Vacations, Flextime, Sick/Personal and Holidays
• Flexible schedules
• Potential to work from anywhere in Canada
• 100% of the medical/dental/vision insurance premiums for you and your family
• Incredible opportunity for growth in an innovation-driven, global company
• Educational Reimbursement Program
• Employee Referral and Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior