Customer Solution Manager - Public Sector

Ookla

1d • $100,000 - $150,000

About The Position

We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF & Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies. This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint. We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. If you’re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we’d love to meet you.

Requirements

• 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments
• Curiosity and comfort working with large-scale data and analytics to inform customer decisions
• Ability to manage multiple priorities while maintaining attention to detail and customer value
• Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions
• Strong communication skills across technical, commercial, and executive audiences
• A passion for customer success and solving real-world connectivity challenges
• Strong problem-solving skills and ability to adapt to changing priorities
• Ability to manage multiple accounts simultaneously and work under pressure
• Experience working in cross-functional and multicultural environments.

Nice To Haves

• Familiarity with Ookla's product offerings or similar technology-based products is advantageous
• Familiarity with Data Analytics tools and solutions is a plus
• SQL, Python & Tableau when needed

Responsibilities

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria
• Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes
• Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
• Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion
• Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria
• Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
• Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
• Build strong, lasting relationships with customer technical and business stakeholders across geographies

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability benefits
• Flexible Spending Accounts (FSAs)
• 401(k) with company match
• Employee Stock Purchase Plan
• Flexible Time Off
• Volunteer Time Off
• Paid holidays
• Family building and caregiving support
• Generous Family Care and Parental leave
• Fitness Reimbursement
• Access to wellness programs
• Employee Resource Groups
• Company-sponsored events
• Educational support
• Mentorship programs
• Career development resources
• Employee engagement programs
• Recognition awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed