Solution Architect - Canada Public Sector

Salesforce • Toronto, ON

1d • CA$115,200 - CA$158,400

About The Position

Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers. This role involves leading workstreams in complex customer engagements, partnering with stakeholders to achieve project visions and deliverables. Solution Architects act as hands-on advisors, leveraging strong communication, technical, product, and industry knowledge to ensure customer return on investment. They are skilled presenters and facilitators, capable of co-creating vision, owning execution, and gaining customer acceptance of delivered solutions. They adeptly handle difficult conversations, remove roadblocks, analyze issues to find root causes, and implement corrective actions. They engage with technical and business stakeholders at all levels, including C-suite, and interact daily with customer product owners, business process owners, and technical resources to understand requirements, analyze information, and craft comprehensive solutions. A strong understanding of typical business challenges within the industry is expected. Solution Architects adhere to the Professional Services Methodology, engage with Customer Success and Product teams to ensure solutions drive value, and contribute to thought leadership and standard methodologies through engagement with cloud-specific practice teams, both internally and externally.

Requirements

• 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work
• Extensive experience with configuration and customization on the Salesforce platform
• Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Hands-on technical experience with Service Cloud, OmniStudio and Public Sector (PSS) is required
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers
• Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• A great listener with the ability to connect with people in diverse roles
• Resourceful and entrepreneurial thinker who can work through and solve problems
• Canadian citizen
• Experience working with clients within the Public Sector industry
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Nice To Haves

• Delivering high-value business outcomes applying an agile approach
• Confirmed results leading customer and/or partner success stories
• Experience working with Experience Cloud
• Relevant Salesforce certifications and consulting experience are strongly recommended
• Experience working with Salesforce GovCloud or GovCloud Plus is desired

Responsibilities

• Serve as a trusted advisor to the client
• Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
• Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
• Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Benefits

• AI agents accelerate your impact so you can do your best
• Benefits and resources support you to find balance and be your best

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree