Customer Service Solution
About The Position
The Customer Experience Corporate Solutions Specialist will serve as the vital link to significantly impact, enhance, and elevate the overall customer service experience. This role demands a high degree of ownership, with the expectation that the specialist understands and fully embraces the responsibility of addressing and resolving customer issues. The specialist will engage in collaboration with diverse teams across all Ashley companies, including remote teams worldwide, ensuring a unified approach to enhance our customer service standards. As a pivotal member of our customer service team, the Customer Experience Corporate Solutions Specialist will extend support to both internal and external customers confronting challenges in various scenarios. Leveraging expertise in data analysis, problem-solving skills, and a thorough understanding of corporate policies, the specialist is expected to operate at an exceptional level to provide effective resolutions to customer concerns. Additionally, the specialist will be expected to perform root cause analysis on multiple customer journeys. This involves working closely with teams across the organization not only to resolve immediate concerns but also to review and refine current policies and procedures that may contribute to a negative customer experience. Through these efforts, the specialist will play an active role in driving systemic improvements to enhance overall customer satisfaction.
Requirements
- High degree of ownership.
- Understanding and embracing responsibility for addressing and resolving customer issues.
- Expertise in data analysis.
- Problem-solving skills.
- Thorough understanding of corporate policies.
- Ability to operate at an exceptional level to provide effective resolutions.
- Ability to perform root cause analysis on multiple customer journeys.
- Ability to work closely with teams across the organization.
- Ability to review and refine current policies and procedures.
- Ability to drive systemic improvements to enhance overall customer satisfaction.
- Legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.
Responsibilities
- Serve as a vital link to significantly impact, enhance, and elevate the overall customer service experience.
- Address and resolve customer issues with a high degree of ownership.
- Collaborate with diverse teams across all Ashley companies, including remote teams worldwide, to enhance customer service standards.
- Extend support to both internal and external customers confronting challenges in various scenarios.
- Leverage expertise in data analysis, problem-solving skills, and a thorough understanding of corporate policies to provide effective resolutions.
- Perform root cause analysis on multiple customer journeys.
- Work closely with teams across the organization to resolve immediate concerns.
- Review and refine current policies and procedures that may contribute to a negative customer experience.
- Drive systemic improvements to enhance overall customer satisfaction.
Benefits
- Health, Dental, Vision, Employee Assistance Program
- Paid Time Off; increases with years of service
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Tuition Assistance
- Ashley Wellness Centers (location specific)
- 401(k) and Profit Sharing
- Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
