Associate Customer Service Solution Analyst

Oracle•Kansas City, MO

8d•$37,800 - $72,000•Hybrid

About The Position

As an Associate Customer Service Solution Analyst within Oracle Health Support, you will serve as the first point of contact for Oracle Health clients seeking technical and application support. In this role, you will provide customer service, technical troubleshooting, issue resolution, and support triage within a fast-paced Tier 1 support environment. You will support both internal and external clients through phone, ticket, and electronic support channels while gaining exposure to Oracle Health applications, workflows, and support methodologies. This role is ideal for individuals looking to build foundational experience in healthcare technology and client support operations.

Requirements

U.S. citizenship required due to client contracts.
Position must be performed on U.S. soil.
Ability to obtain the appropriate government security clearance is required.

Nice To Haves

Preferably based in one of the following locations: Orlando, FL, Kansas City, MO, Nashville, TN

Responsibilities

Serve as the first point of contact for Oracle Health clients seeking technical and application support.
Provide customer service, technical troubleshooting, issue resolution, and support triage within a fast-paced Tier 1 support environment.
Support both internal and external clients through phone, ticket, and electronic support channels.
Gain exposure to Oracle Health applications, workflows, and support methodologies.