Customer Solutions Director

Ericsson • Toronto, ON

3d • CA$157,000 - CA$205,800 • Onsite

About The Position

We are seeking a highly driven and customer-focused Customer Solutions Director – BOS Products to support Business & Operations Systems (BOS) product-led opportunities across Market Area Americas. This senior individual contributor role focuses on customer-facing deal support, BOS product and portfolio positioning, solution design, demonstrations, RFP/RFI responses, and value-based selling of our BOS software offerings. The primary goal is to help win new product business, accelerate deal velocity, and ensure our BOS product solutions are clearly articulated and differentiated for both current and prospective customers. The role will work across one or more of the following strategic areas: Autonomous Networks, Intent-Driven BSS and Monetization, Core Commerce, Services and Autonomous Operations, and AI and Analytics. This position reports to the Head of Americas BOS PreSales and will collaborate closely with Customer Units, Client Executives, Product Line teams, and BOS domain experts to drive high-quality, product-centric engagements throughout the sales cycle.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Systems, or related field
• 8+ years of experience in the telecom software industry, with solid expertise in BSS/OSS and related telco IT domains
• Demonstrated experience in presales, solution consulting, or solution architecture roles focused on software products for Tier-1 or Tier-2 Communications Service Providers
• Strong understanding of telecom networks, IT systems, cloud-native architectures, 5G/IoT, AI/automation, Autonomous Networks, and digital transformation
• Proven track record supporting complex, multi-stakeholder product deals, including RFP/RFI responses, solution design, and customer workshops
• Excellent communication and storytelling skills, with the ability to translate complex product capabilities into clear, customer-relevant business value
• Strong commercial awareness and comfort working closely with sales teams on pricing, licensing models, and deal structuring
• Ability to build credibility and trusted relationships with customer architects, engineers, and business leaders
• Collaborative mindset with experience working across cross-functional and geographically distributed teams
• High level of ownership, initiative, and structured problem-solving skills in fast-paced and dynamic environments
• Passion for customer success, innovation, and long-term value creation through differentiated BOS product solutions

Nice To Haves

• Prior experience with Ericsson BOS portfolio or with leading telecom software providers is desirable

Responsibilities

• Partner with regional Customer Units, account teams, and BOS Client Executives to qualify BOS product opportunities and define winning solution strategies
• Lead the technical and solution aspects of complex BOS product deals, including discovery, requirement analysis, solution design, and architecture alignment
• Prepare and deliver compelling product demonstrations, roadmap briefings, and proof-of-concepts that clearly articulate BOS product capabilities and business value
• Own and coordinate responses to product-focused RFPs/RFIs, including solution descriptions, feature coverage, deployment models, and integration approaches
• Collaborate with MACS BOS domains (Monetization, Orchestration, Core Commerce, Data & Analytics, and Services) and Product Line teams to shape product-based solutions that align with portfolio strategy and customer needs
• Translate customer business and technical requirements into end-to-end BOS product solutions that leverage cloud-native architectures, automation, and data-driven capabilities
• Lead value-based selling by preparing clear value propositions and customer-specific narratives, including business cases, TCO/ROI analyses, and outcome-based stories tailored to different stakeholder groups
• Ensure sales readiness for BOS products by contributing to playbooks, demo environments, reference architectures, and knowledge-sharing sessions for customer-facing teams
• Provide structured feedback from opportunities and customer interactions into portfolio and roadmap discussions, influencing BOS product evolution and go-to-market assets
• Act as a trusted advisor to customer technical and business stakeholders on BOS product strategy, architecture choices, and modernization paths
• Support handover to delivery and customer success teams, ensuring product solution intent, scope, and commitments are clearly documented and understood internally

Benefits

• Choice of 3 medical and dental plan options
• Core level coverage paid for fully by Ericsson
• Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan
• Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
• Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
• Short-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• 18 days of accrued vacation
• At least 3 personal days
• Minimum 10 holidays
• 1 volunteer day
• Sick days
• Up to 10 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Wellness account
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior