Customer Solutions Specialist

Linde • Fresno, CA

2d • Onsite

About The Position

Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist in Fresno, CA. This role involves maintaining relationships with regional customers and sales staff by handling calls, resolving order issues, processing orders, and addressing product or service problems. The specialist will also provide specialty gas and supplies sales support, process sales orders and changes, confirm shipment/delivery dates, and handle cancellations. Additionally, they will use business software to retrieve customer information, verify inventory, process orders, and check customer credit status. The role includes issuing credits or debits, providing quotes within set parameters, and suggesting additional or alternative products and services. Building and maintaining effective internal customer relationships and meeting call center performance metrics are key aspects of this position.

Requirements

• High school diploma; college or equivalent experience preferred.
• Minimum of 2 – 4 years of customer service or in-store sales experience.
• Prior industry experience with knowledge of company products such as hardgoods, welding supplies, industrial gas, specialty gas, and medical gas is required.
• Hands-on experience in Specialty Gas/Hydrocarbon industries is required.
• Strong computer skills, including proficiency in Microsoft applications and Lotus Notes are essential for this role.
• Excellent verbal and written communication skills.
• Ability to work independently and be self-motivated.
• Ability to work flexible hours.

Responsibilities

• Maintain ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues.
• Process sales orders and changes, confirm shipment/delivery dates, and handle cancellations.
• Provide specialty gas/supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team.
• Use business software systems to retrieve customer information, verify inventory levels, and process orders.
• Verify customer credit status and complete paperwork for issuing credits or debits.
• Provide quotes and assistance to sales force and management within set parameters.
• Suggest additional or alternative products and services to meet customer needs, following pricing guidelines.
• Build and maintain effective working relationships with all internal Linde customers, meeting call center performance metrics.

Benefits

• Competitive compensation
• Outstanding benefits package
• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Paid holidays
• Vacation
• Employee discount program
• Opportunities for educational and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED