Customer Solutions Specialist

Linde • Fresno, CA

2d • Onsite

About The Position

Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist in Fresno, CA. This role involves maintaining ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues. The specialist will process sales orders and changes, confirm shipment/delivery dates, and handle cancellations. They will also provide specialty gas/supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team. The role requires using business software systems to retrieve customer information, verify inventory levels, and process orders. Additionally, the specialist will verify customer credit status, complete paperwork for issuing credits or debits, provide quotes and assistance to sales force and management within set parameters, and suggest additional or alternative products and services to meet customer needs, following pricing guidelines. Building and maintaining effective working relationships with all internal Linde customers and meeting call center performance metrics are key aspects of this position.

Requirements

• High school diploma; college or equivalent experience preferred
• Minimum of 2 – 4 years of customer service or in-store sales experience
• Prior industry experience with knowledge of company products such as hardgoods, welding supplies, industrial gas, specialty gas, and medical gas is required
• Hands-on experience in Specialty Gas/Hydrocarbon industries is required
• Strong computer skills, including proficiency in Microsoft applications and Lotus Notes are essential for this role
• Excellent verbal and written communication skills
• Ability to work independently and be self-motivated
• Ability to work flexible hours

Responsibilities

• Maintain ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues
• Process sales orders and changes, confirm shipment/delivery dates, and handle cancellations
• Provide specialty gas/supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team
• Use business software systems to retrieve customer information, verify inventory levels, and process orders
• Verify customer credit status and complete paperwork for issuing credits or debits
• Provide quotes and assistance to sales force and management within set parameters
• Suggest additional or alternative products and services to meet customer needs, following pricing guidelines
• Build and maintain effective working relationships with all internal Linde customers, meeting call center performance metrics

Benefits

• Competitive compensation
• Outstanding benefits package
• Access to health, dental, disability, and life insurance
• Paid holidays and vacation
• Employee discount program
• Opportunities for educational and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED