Customer Solutions Coordinator
About The Position
Join us as we empower the world to work out, creating healthier lives together. At Life Fitness / Hammer Strength, we’re not just building equipment—we’re shaping the future of fitness and inspiring healthier lives around the world. As the global leader in commercial fitness equipment, we design and manufacture innovative, high-performance solutions that power workouts everywhere. We are seeking a Customer Solutions Coordinator based in the Miami / Ft. Lauderdale area to support our growing Multi-Housing and Hospitality segments. This role plays a critical part in bridging sales and execution—ensuring a seamless, high-quality customer experience from initial quote through installation and beyond. This is a remote, field-based position with regular travel throughout Florida and the Southeast region.
Requirements
- 0-3 years of experience in sales support, customer-facing roles, hospitality, construction coordination, or similar
- Strong organization, communication, and follow-through skills
- Comfort working on-site with customers and cross-functional teams
- Ability to manage multiple projects in a fast-paced environment
- Willingness to travel regularly within Florida and the Southeast region
- Must be based in Florida (Miami / Ft. Lauderdale area preferred)
- Interest in building a long-term career in field sales
Responsibilities
- Partner with Field Sales Reps to support active opportunities and existing accounts
- Help move deals forward through coordination, follow-ups, and customer communication
- Assist with basic design coordination, quoting, and order readiness
- Support on-site installation follow-up and act as a customer-facing point of contact
- Conduct post-install walk-throughs and basic product training with customers
- Identify and escalate issues early to ensure a smooth customer experience
Benefits
- 401(k) savings plan with 4% employer match
- medical, dental and vision insurance
- parental, medical and military leaves of absence
- paid time off
- 12 paid holidays throughout the calendar year
- paid vacation days beginning at 13 days annually
- paid sick leave as provided under state and local paid sick leave laws
- company paid short-term disability and optional long-term disability
- health savings account
- health care and dependent care reimbursement accounts
- employee and dependent life insurance and supplemental life and AD&D insurance
- hospital indemnity
- identity protection
- legal services
- adoption assistance
- tuition assistance
- commuter benefits
- employee discounts
- employee assistance program that includes free counseling sessions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
