Customer Solutions Architect (CSA) - Partner Solutions-Wholesale

TELUS • Montreal, QC

9d

About The Position

TELUS Partner Solutions connects domestic and international facilities based and virtual over-the-top services providers to TELUS' award-winning network and empowers resellers with a portfolio of industry-leading solutions purpose-built to help grow their technology and communications businesses. The role of Customer Solutions Architect (CSA) involves priming pre-sales solutioning across data, voice, mobility, and IoT portfolios, and driving success and experience post-sales. As a trusted advisor, the CSA will combine technical expertise with a consultative, customer-first approach, simplifying complex solutions and translating them into real business value. The CSA will partner closely with Sales Executives to design scalable, customer-centric solutions that drive top-line growth, cross-sell opportunities, and faster contract-to-cash execution.

Requirements

• 3–7+ years of experience in telecommunications or technical pre-sales
• Strong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions
• Deep knowledge of IP networking (BGP, routing, switching), MPLS, L2PN, DWDM, Wavelength, and WAN technologies
• Strong background in SIP, VoIP, trunking, Toll Free, and SMS messaging
• Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM, and mobility ecosystems
• Experience working with or integrating RESTful APIs
• Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)
• A strong passion for building lasting relationships and consistently putting the customer first in all solutioning and interactions
• Confident in leading discussions, presenting, influencing outcomes, and simplifying complex ideas into clear, compelling narratives
• Fluency in both English and French

Nice To Haves

• Knowledge of IoT/M2M solutions
• Understanding of network architecture (BGP, routing fundamentals)
• Experience in carrier or wholesale environments

Responsibilities

• Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)
• Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiences
• Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisor
• Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees