Customer Software Application Engineer

Seasats • San Diego, CA

5d • Onsite

About The Position

At Seasats, we're building the future of autonomous ocean vehicles. Our customers have missions around the globe and rely on us not just for great software, but for responsive support, insightful troubleshooting, clear documentation, and help seamlessly integrating our vehicles with their systems. We’re looking for a Customer Software Application Engineer with strong Python skills, a customer-focused mindset, and a knack for tackling tough troubleshooting issues. If you're excited to help our customers explore the boundaries of what these vehicles can do, this is a chance to make a big impact in a fast-evolving field. In this role, you’ll gain familiarity with the full range of vehicle software features. You'll learn about each customer’s unique goals and challenges, and will help generate unique solutions.

Requirements

• At least 2 years of technical professional experience
• Excellent communication skills and enthusiasm for working directly with customers
• Excellent technical writing skills, with a track record of generating knowledge base articles, READMEs, or customer guides that others actually use (and the judgment to know what to include and what to leave out)
• A strong proficiency in Python
• Proven troubleshooting skills and ability to methodically isolate and resolve issues
• Experience with hardware/software integration projects and embedded environments
• Familiarity with basic networking (IP addresses, subnets, DNS, and routing).

Nice To Haves

• Experience in a technical customer support role
• Familiarity with Linux (command line usage, bash scripting, SSH, SCP, light Linux administration)
• Familiarity with common data protocols like RS-485, RS-232, CAN, Ethernet (TCP/UDP)
• Experience integrating sensors and/or analyzing sensor data (think GPS, IMU, LiDAR, etc.)

Responsibilities

• Act as a technical point of contact for external customers and internal teams: answer questions, provide support, and guide them through setup, usage, and troubleshooting
• Own customer-facing and internal documentation: integration guides, troubleshooting instructions, release notes, and knowledge base articles that reduce repeat questions
• Debug and resolve issues in real-world deployments
• Aid customers with new payload and feature integration projects
• Collaborate with internal engineering teams to reproduce customer issues, identify root causes, and drive improvements and fixes
• Develop and maintain customer-facing Python utility applications and tools

Benefits

• Stock options
• Competitive insurance (including a 99% employer-covered Gold HMO plan or other options)
• 401k matching up to 4% of salary
• Four free lunches per week
• An employee activity fund
• A pet-friendly office
• Unlimited/Flex PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed