software application engineer
About The Position
ASML is seeking a Software Application Engineer to support Tachyon Process Window Enhancement and Process Window Control software products at a major customer site in Austin, Texas. The role provides onsite product support to customer engineering teams and serves as a direct technical liaison between the customer and ASML’s Product Engineering Group and R&D. The engineer supports recipe development and debugging for advanced nodes, characterizes customer-reported issues, and coordinates timely technical responses and solutions. The position also manages customer engagements and open cases, establishes technical specifications and timelines, drafts Statements of Work, and conducts regular customer reviews and status reporting. The engineer may lead short-term, multi-month projects with a small team of two to three members, monitor deliverables, coach team members, and coordinate communication between the company and customer. Occasional international travel is required.
Requirements
- Master's or Ph.D. in Electrical Engineering, Optics Sciences, or Physical Sciences.
- Four to six years of experience with computational lithography and OPC software tools.
- Previous experience interfacing directly with customers.
- Strong analytical and problem-solving skills.
- Strong communication, organization, and leadership skills.
- Ability to work effectively with other teams.
- Strong interpersonal skills.
Nice To Haves
- Lithography knowledge.
Responsibilities
- Provide onsite Tachyon software application support to customer engineering teams.
- Develop and maintain strong technical relationships with direct customer contacts.
- Manage software engagements through regular customer review meetings and communicate critical customer requirements to Brion.
- Provide front-line customer support through onsite, email, and phone communications; characterize reported issues and provide timely solutions.
- Liaise between the Product Engineer Group, R&D, and the customer on recipe development.
- Debug software product recipes for advanced nodes below 2x/1x nm.
- Drive and monitor ongoing customer engagements and coordinate technical responses.
- Define technical specifications and timelines with the customer and Product Engineering Group, draft Statements of Work, and establish regular review meetings.
- Communicate technical requirements and issues to the Product Engineering Group and/or R&D team.
- Use the JIRA tracking system and manage open customer cases.
- Conduct basic onsite training or coordinate requested customer training.
- Report and track customer engagement status weekly.
- Lead short-term, multi-month projects with a small team of two to three members; monitor deliveries, coach team members, and manage communication between company and customer teams.
- Travel internationally occasionally as required.
Benefits
- Medical insurance for employees and their families.
- Dental insurance for employees and their families.
- Vision insurance for employees and their families.
- Basic life insurance for employees and their families.
- 401(k) plan.
- Eight hours of vacation leave each month.
- Thirteen paid holidays throughout the calendar year.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
