software application engineer

ASML•Austin, TX

19h•Onsite

About The Position

ASML is seeking a Software Application Engineer to support its Tachyon Process Window Enhancement and Process Window Control software products at a major customer site in Austin, Texas. The role provides onsite application support and serves as a primary technical interface between customer engineering teams and ASML’s Product Engineering Group and R&D. The engineer characterizes reported issues, supports recipe development and debugging for advanced nodes, coordinates technical responses, and manages ongoing customer engagements and cases. The role also includes defining project specifications and timelines with customers and internal teams, preparing Statements of Work, conducting or coordinating customer training, and leading short-term projects with a small team. Occasional international travel is required.

Requirements

Master’s or Ph.D. degree in Electrical Engineering, Optics Sciences, or Physical Sciences.
Four to six years of experience with computational lithography and OPC software tools.
Previous experience interfacing directly with customers.
Strong analytical and problem-solving skills.
Strong communication, organization, and leadership skills.
Ability to work effectively with other teams.
Strong interpersonal skills.

Nice To Haves

Lithography knowledge.

Responsibilities

Provide onsite support for Tachyon software applications to customer engineering teams.
Develop strong technical relationships through direct customer interaction.
Manage software engagements through regular customer review meetings and communicate critical customer requirements to Brion.
Provide front-line customer support through face-to-face, email, and phone communication; characterize reported issues and provide timely solutions.
Liaise between the customer and Product Engineering Group or R&D on software product recipe development.
Debug product recipes for advanced nodes below 2x/1x nm.
Drive and monitor ongoing customer engagements and coordinate technical responses to customers.
Define technical specifications and timelines with the customer and Product Engineering Group; draft Statements of Work and establish regular review meetings.
Communicate technical requirements and issues to Product Engineering Group and/or R&D.
Use the JIRA tracking system and manage open customer cases.
Conduct basic onsite training or coordinate requested training for customers.
Report and track customer engagement status weekly.
Lead short-term, multi-month projects with a small team of two to three members; monitor deliveries, coach team members, and manage communication between the company and customer.