Customer Services Specialist

Lifepoint Health • Pasco, WA

2d • Onsite

About The Position

This position is responsible for a multitude of activities in a busy clinic office setting including, but not limited to, reception, scheduling, phone calls, referrals, and registration. The critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests; patients, families, customers, and colleagues. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and respect for our guests, patients, families, customers and colleagues.

Requirements

• High School diploma preferred.
• Two (2) years Hospital or Clinic experience preferred.
• Current American Heart Association BLS certificate or obtained within 90 days after hire date
• Must be able to work in a stressful environment and take appropriate action.

Nice To Haves

• Post High School education and/or training preferred

Responsibilities

• Register daily patients/clients.
• Schedule patient appointments.
• Perform medical records functions.
• Process daily referrals.
• Provide exceptional customer service for guests; patients, families, customers, and colleagues.
• Exhibit organizational and time management skills.
• Maintain current knowledge of the needs, functions and operations of office equipment and other systems.
• Demonstrate willingness to cover for other staff when necessary.
• Willingly perform other related duties as assigned or requested

Benefits

• Shift differential
• Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts
• Competitive paid time off and extended illness bank package for full-time employees
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program, including mental, physical, and financial wellness
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED