Customer Support Specialist – Financial Services

TEKsystems • Phoenix, AZ

2d • Onsite

About The Position

Ready to be the calm, confident voice homeowners rely on? Join a high‑energy customer support team where reliability, growth, and professionalism truly matter. This is a Contract to Hire position based out of Phoenix, AZ 85040. This is a fully onsite position in Phoenix,AZ 85040.

Requirements

• 2–3 years of recent call center experience handling inbound and outbound calls
• Strong job tenure and reliability with no significant employment gaps
• High school diploma or equivalent

Nice To Haves

• Customer service background in financial services, mortgage, banking, or loan servicing preferred

Responsibilities

• Handle high‑volume inbound calls from homeowners regarding payments, escrow, and general mortgage servicing questions
• Make a portion of outbound calls to remind borrowers of upcoming payments and offer payment-by-phone options (not collections)
• Deliver professional, empathetic service while meeting quality, productivity, and attendance metrics

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees