Customer Services Portal Specialist

Philips

1d•Onsite

About The Position

This role supports the execution and continuous improvement of scalable service operations, working cross‑functionally to ensure reliable, compliant, and efficient processes. You’ll assist with pilots and test runs, monitor workflow effectiveness, and help drive operational improvements that enhance service delivery and user adoption. Philips is a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

Requirements

1+ years of experience configuring customer users, setting up account structures, user training and engagement/calling campaigns to promote the portal as well as experience using Philips Portal Super User permissions.
2+ years of experience in service delivery and/or service operations.
Knowledge of administration of Salesforce customer communities and users.
At least a high school diploma.
Ability to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Responsibilities

Contributes to refining and implementing scalable service operations processes, working with cross-functional teams to ensure smooth integration and alignment with operational goals.
Ensures that service operations comply with country-specific regulations by making necessary adjustments to processes, under supervision, to meet local standards and regulatory requirements.
Executes established service operations workflows, continuously monitoring their effectiveness, and suggesting minor operational adjustments to improve efficiency and service delivery.
Participates in test runs and pilot programs, assisting in identifying operational issues and proposing basic adjustments to improve service process reliability.