Billing & Portal Specialist

Harvard Bioscience • St Paul, MN

2d • Hybrid

About The Position

At Harvard Bioscience ("HBio"), our customers are driving the next generation of scientific discoveries. As a Billing and Onboarding Specialist within the Credit & Collections team, you are responsible for the accurate distribution of invoices and will manage customer onboarding and billing workflows. This role requires high technical precision to ensure "right-first-time" billing, directly supporting the company's cash flow and DSO targets. The company values include Ownership of Outcomes, Integrity & Accountability, Urgency & Excellence, Innovation & Curiosity, Resilience & Growth, and Collaborative Success. Teammates are expected to take initiative, own results, be honest and transparent, seek improvement, challenge norms with data, maintain an optimistic mindset, and build strong partnerships.

Requirements

• 1+ years in Billing, AR, or Revenue Operations in a multinational environment.
• Proficiency in at least one major ERP (e.g. JDE, Navision, or Dynamics AX) with a high aptitude for learning new systems. You are not deterred by navigating multiple platforms.
• Clear and professional communication; skilled at gathering and sharing specific documentation requirements between customers and internal stakeholders
• A natural inclination toward precision and "right-first-time" data entry.

Responsibilities

• Coordinate the vendor onboarding and update process for new and existing customers, ensuring all required documentation is collected and portal setups are accurately completed
• Monitor the automated billing run to identify and manually upload invoices to third-party customer portals, ensuring successful submission and acceptance.
• Serve as the point person for third-party portals (e.g., Ariba, Coupa, Tungsten) to ensure seamless acceptance and immediate resolution of technical rejections.
• Partner with the OTC colleagues to identify and mitigate the root causes of billing discrepancies, optimizing cash flow and supporting a healthy DSO

Benefits

• Predictable Cycles: We prioritize a sustainable pace mid-month to balance the natural peaks of the global billing cycle.
• True "Off" Time: We value your results and respect your personal time
• Work-Style Autonomy: We offer the freedom to work where you're most productive. Whether you prefer the office for team alignment or a quiet remote space for data work, we support the schedule that works best for you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees