Billing & Portal Specialist

Harvard Bioscience • New Brighton, MN

1d • Hybrid

About The Position

At Harvard Bioscience ("HBio"), our customers are driving the next generation of scientific discoveries. By providing seamless, accurate billing and onboarding support, we remove administrative hurdles so they can stay focused on their life-changing work. As a Billing and Onboarding Specialist within the Credit & Collections team, you are responsible for the accurate distribution of invoices and will manage customer onboarding and billing workflows. This role requires high technical precision to ensure "right-first-time" billing, directly supporting the company's cash flow and DSO targets. The company values ownership of outcomes, integrity & accountability, urgency & excellence, innovation & curiosity, resilience & growth, and collaborative success. They seek a teammate who finds purpose in these core principles, focusing on the 'why', taking initiative, owning results, valuing honesty and transparency, seeking continuous improvement, challenging the status quo with data, supporting one another through challenges, and building strong, respectful partnerships across the entire Order-to-Cash team.

Requirements

• 1+ years in Billing, AR, or Revenue Operations in a multinational environment.
• Proficiency in at least one major ERP (e.g. JDE, Navision, or Dynamics AX) with a high aptitude for learning new systems. You are not deterred by navigating multiple platforms.
• Clear and professional communication; skilled at gathering and sharing specific documentation requirements between customers and internal stakeholders
• A natural inclination toward precision and "right-first-time" data entry.

Responsibilities

• Coordinate the vendor onboarding and update process for new and existing customers, ensuring all required documentation is collected and portal setups are accurately completed
• Monitor the automated billing run to identify and manually upload invoices to third-party customer portals, ensuring successful submission and acceptance.
• Serve as the point person for third-party portals (e.g., Ariba, Coupa, Tungsten) to ensure seamless acceptance and immediate resolution of technical rejections.
• Partner with the OTC colleagues to identify and mitigate the root causes of billing discrepancies, optimizing cash flow and supporting a healthy DSO

Benefits

• Predictable Cycles: We prioritize a sustainable pace mid-month to balance the natural peaks of the global billing cycle.
• True "Off" Time: We value your results and respect your personal time
• Work-Style Autonomy: We offer the freedom to work where you're most productive. Whether you prefer the office for team alignment or a quiet remote space for data work, we support the schedule that works best for you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees