Customer Services Portal Specialist

Philips • Nashville, TN

2d • $33 - $52 • Onsite

About The Position

This role supports the execution and continuous improvement of scalable service operations, working cross‑functionally to ensure reliable, compliant, and efficient processes. You’ll assist with pilots and test runs, monitor workflow effectiveness, and help drive operational improvements that enhance service delivery and user adoption.

Requirements

• You’ve acquired 2+ years of experience configuring customer users, setting up account structures, user training and engagement/calling campaigns to promote the portal as well as experience using PPSU permissions.
• Your skills include knowledge of administration of Salesforce customer communities and users.
• You have at least a high school diploma.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

Responsibilities

• Contributes to refining and implementing scalable service operations processes, working with cross-functional teams to ensure smooth integration and alignment with operational goals.
• Ensures that service operations comply with country-specific regulations by making necessary adjustments to processes, under supervision, to meet local standards and regulatory requirements.
• Executes established service operations workflows, continuously monitoring their effectiveness, and suggesting minor operational adjustments to improve efficiency and service delivery.
• Participates in test runs and pilot programs, assisting in identifying operational issues and proposing basic adjustments to improve service process reliability.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees