Customer Services Representative (Billing)

AMSURG•Nashville, TN

4d•Remote

About The Position

The Customer Services Representative (Billing) serves as the primary contact for patients and attorneys to resolve problems and answer questions regarding bills. This is a remote role with AMSURG, an operator of more than 250 ambulatory surgery centers nationwide. The representative handles billing inquiries, explains revenue cycle outcomes and processes, and follows applicable payer and state rules, client information, and company policies. AMSURG describes its culture as grounded in excellence, integrity, teamwork, and caring deeply. The company offers benefits intended to support employee wellbeing and professional growth.

Requirements

High school diploma or GED required.
Knowledge of medical insurance terminology.
Ability to learn quickly and meet department production and quality goals.
Familiarity with Customer Service department policies and procedures.
Ability to handle and prioritize multiple tasks.
Reliable, team-oriented, pleasant demeanor, and excellent interpersonal skills.
Effective oral and written communication skills.

Nice To Haves

One year of related healthcare and/or call center experience, or an equivalent combination of education and experience.

Responsibilities

Handle incoming calls from patients, attorneys, insurance companies, and others to resolve problems and answer questions.
Listen effectively and communicate revenue cycle outcomes or processes to callers.
Understand and apply payer and state rules and regulations, as well as client information.
Adhere to company policies and procedures.
Perform other duties as assigned.

Benefits

Paid time off (minimum of 20 days and up to 25 days per calendar year, depending on position and accrual).
Nine observed holidays.
Paid family leave.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability benefits.
Healthcare, dependent care, and limited healthcare flexible spending accounts.
Transportation and parking FSAs.
Health savings accounts.
Matching 401(k) plan.
Training and opportunities for professional growth.