Customer Services - Collections Clerk

AmSpec Group • Houston, TX

3d

About The Position

The Customer Service Collections Clerk plays a dual role in managing accounts receivable (AR) and delivering exceptional customer service to our commercial, municipal, and industrial laboratory clients. You will manage outstanding account balances, resolve billing disputes, process payments, and assist clients with invoice inquiries while maintaining positive, professional relationships that protect company cash flow.

Requirements

• Experience in managing accounts receivable.
• Proficiency in customer service.
• Ability to communicate effectively via phone and email.
• Experience with payment processing (credit card/ACH).
• Familiarity with LIMS software for record keeping.
• Ability to collaborate with cross-functional teams.
• Experience in dispute resolution.
• Skills in documentation and reporting.

Responsibilities

• Monitor Accounts Receivable: Track aging reports and identify delinquent or past-due accounts.
• Outbound Communication: Contact clients via phone and follow up with email regarding unpaid or overdue testing invoices.
• Payment Plan Oversight: Work with management to set up and process structured payment plans and secure commitments for timely settlements.
• Reconciliation & Processing: Post incoming payments, process credit card/ACH transactions, and help reconcile account ledgers.
• Client Inquiries: Serve as the primary point of contact for client questions regarding invoice details, purchase order (PO) discrepancies, and statement clarifications.
• Cross-Department Collaboration: Work closely with the project management and accounting teams to verify testing services rendered and resolve billing disputes.
• Account Adjustments: Help document and process approved invoice adjustments, credits, or resend requested billing documentation.
• Documentation: Maintain accurate, detailed notes of all customer interactions, collection efforts, and payment promises in the LIMS software.
• Aging Reports: Assist the finance manager in generating regular collection and cash flow forecasting reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed