Collections/Customer Service Clerk

Riverhead Building Supply Corporation•Calverton, NY

8d•Onsite

About The Position

We are a Leading Building Supplies Company with a Vibrant Team of 800+ Professionals Serving Long Island, Connecticut, Rhode Island, and Massachusetts. For NYS transparency, the expected salary range is $24.00 - $27.00 per hour. Actual compensation will be commensurate with experience and in compliance with applicable laws. Collections/Customer Service Clerk – Great opportunity to work for a growing company and build on your knowledge and skills to grow your career! At RBS, you will have: Amazing people to work with that help you succeed. Work/life balance with a culture of kindness and respect. Company-hosted family events. Rewarding careers with supportive management. Participation in philanthropic activities in the community. Professional Development | On-site & virtual training Stability from our long history of success and growth. Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more The opportunity to grow your career and move up the ladder!

Requirements

Effective decision-making
Strong attention to detail
Highly self-motivated with excellent organizational and communication skills and professional phone etiquette.
Ability to work both independently and as a team player, record accurate and detailed notes
Demonstrate proficiency in navigating multiple software systems, with advanced skills in Microsoft Office Suite
Foster a professional rapport with customers
Proven experience in collections with a track record of successful debt recovery and relationship management in B2B or retail financial environments.

Nice To Haves

Candidates who demonstrate strategic communication and consistent performance will be preferred.

Responsibilities

Proactively manage customer accounts through strategic collections efforts, utilizing data-driven approaches to review overdue balances and develop tailored recovery strategies that maintain positive customer relationships
Actively pursue outstanding payments through persistent and professional outbound collection calls, emails, and faxes
Prepare and send credit memos, invoices, statements, and collection letters via mail, email, or fax
Communicate with internal and external customers by telephone, mail, email and fax to investigate complaints, verify accuracy of charges, or to correct errors in accounts
Account reconciliation
Assist with various A/R functions as needed including handling returned checks