Collections Clerk

R I A FEDERAL CREDIT UNION•Bettendorf, IA

1d•Onsite

About The Position

At R.I.A. Federal Credit Union, the primary focus of the Collection Clerk is to improve the financial well-being of our members. Provide a variety of clerical duties pertaining to the collection of delinquent accounts and consumer loan processing including but not limited to preparation of documents, maintaining spreadsheets and correspondence. This is accomplished through: Relationships: Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A.s Collection Clerk will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well-being. Integrity: In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. An R.I.A. Collection Clerk is committed to handling members finances and data in a manner that is ethical, transparent, and professional. Action: Not content with business as usual, R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.

Requirements

High School diploma or equivalent, required.
Understanding of credit union philosophy, policies and procedure.
Excellent typing and PC/calculator ability
Professional in appearance, mannerisms/speech, and dress
Relates well to employees at all levels; relationship-builder
Strong analytical, written and verbal communication skills; comfortable making presentations; excellent written, phone and face to face communication skills and techniques; ability to give and follow oral and written instructions in English.
Takes initiative; problem solves; Ability to work effectively with disgruntled people; in stressful situations
Attention to detail, accurate and solid organizational skills

Nice To Haves

Experience in lending process and or/clerical management, preferred.

Responsibilities

Maintain current knowledge of credit union philosophy, services, policies and procedures.
Comply with all laws and regulations that are applicable to the duties outlined in this job description and any other duties you may be assigned including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Control (OFAC) Policies, procedures and regulations.
Must maintain current knowledge and understanding of federal and state laws and regulations as they pertain to this job description ensuring proper collection and supervisory policies and procedures are followed.
Cooperate with all coworkers and other personnel to ensure team effort and prompt member service.
Promote and maintain a positive image of the credit union to all personnel, members, management and the community.
Prepare correspondence and forms relative to repossessions and the sale or redemption of such and document activity in collection software system, spreadsheets, and /or files.
Prepare documents related to bankruptcies such as proofs of claim and reaffirmations and manage correspondence with attorney involved.
Prepare initial correspondence on litigations and follow up with attorney for status.
Process the reversal of loan payments as directed by supervisor.
Request and process refunds from dealerships and other vendors of add-on such as warranties, GAP insurance, life and disability insurance, etc. and monitor the progress following up as needed.
Process loan payments from various sources such as bankruptcy trustees, insurance companies, collection agencies, sale proceeds, etc. as directed by supervisor.
Assist in the review of dispersed loans, the tracking of missing documents (i.e. disclosures, titles, loss payables), and the collection of such.
Assist in the process of reports and maintenance of spreadsheets or programs relative to collections and loans.
Maintain orderly files with attention to complete and accurate detailing of all correspondence, documents or problems.
Verify, scan, and purge documents as directed.
Maintain the security of your work area and the department keeping it organized and neat in appearance.
Maintain and enforce maximum security over valuables and documents on hand according to policies and procedures.
Ensure that all information and transactions regarding members, co-workers, personnel and other credit union business are kept confidential.
Protect and respect credit union property, equipment and supplies.
Maintain ongoing communication with your supervisor informing them of all pertinent problems, irregularities, new developments, changes or other important information within area of responsibility.
Attend and participate in meetings as required.
Participate in continuing education as requested.