Customer Services Clerk I

City of Fresno • Fresno, CA

3d

About The Position

Kickstart your career with the City of Fresno as a Customer Services Clerk I! Join a fast-paced, people-focused team where you’ll support residents with billing inquiries, payments, and utility account services—all while building valuable skills and gaining hands-on training for advancement to Customer Services Clerk II. If you’re eager to help others and grow in a rewarding public-service role, this is your moment. Apply now!

Requirements

• One (1) year of clerical experience in customer services operations.
• Acceptable experience may be defined as, but is not limited to, customer-focused administrative duties such as filing, data entry, processing forms, maintaining records, handling payments, answering phones, assisting customers, and using standard office equipment or computer systems.
• Verification of the ability to word process or type at a net speed of forty (40) words per minute may be required.
• The selected eligible candidates certified will be required to successfully pass a Department interview and a Department of Justice fingerprint prior to employment with the City of Fresno.

Responsibilities

• Assist customers with billing questions and service inquiries
• Process applications to start, stop, or update utility accounts
• Receive, verify, and record payments accurately
• Balance daily cash transactions and prepare deposits
• Research account details to verify readings and resolve issues
• Guide customers through required forms and program information
• Provide clear transit schedule and route information
• Maintain organized records and clerical files
• Operate office equipment and computer systems efficiently
• Performs other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed