Customer Service - El Camino Promenade Rack

Nordstrom•Encinitas, CA

4d•$19 - $20

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. Team members keep the store clean and clutter-free and may work in different areas of the store, including sales and customer service, stock support, and fulfillment. Sales and customer service work includes keeping the salesfloor ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions using point-of-sale systems; supporting fitting-room experiences; returning clothing to the salesfloor; organizing stockrooms and checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock support and fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized floors and stockrooms, and providing general store support such as preparing special events, organizing the backroom, marking down merchandise, and relocating fixtures. The role requires flexibility to work a schedule based on business needs. The posted pay range is $18.85–$19.65 per hour; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock Support and Fulfillment roles: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor ready through re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms, including operating a point-of-sale system and bagging items.
Provide a friendly and seamless cashiering experience, including handling bulky and sometimes heavy items.
Greet and assist customers in fitting rooms, and sort and return clothing to the salesfloor.
Keep customer areas clean and clutter-free by sorting and returning clothing to the salesfloor.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner and meet quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.