Customer Service Rep(08380) - 6986 El Camino Real

Domino's Franchise•Carlsbad, CA

About The Position

The Customer Service Rep operates store equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes related paperwork, and cleans equipment and the facility. On-the-job orientation and training are provided. The role involves communicating with customers and coworkers in person and by telephone, entering orders using a keyboard or touch screen, and handling payments accurately. The work is primarily performed standing in a store environment with temperatures ranging from a cooler at approximately 36 degrees to 90 degrees or higher in some areas. Conditions may include food odors, cornmeal dust, hot surfaces and tools, sharp edges, moving mechanical parts, cramped spaces, and changing weather during outside tasks. The position requires frequent movement and hand use, including lifting and carrying supplies, stocking shelves, preparing food, and cleaning. Delivery duties may include driving within a designated area and carrying orders to customers.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by telephone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to stand for most tasks and perform frequent walking and reaching.
Ability to lift and carry deliveries and supplies weighing up to 50 pounds.
Ability to perform tasks involving bending, crouching, squatting, pushing, pulling, and occasional stair or ladder use.
Ability to work independently and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to differentiate between hot and cold surfaces.
Ability to drive for delivery duties.

Responsibilities

Operate all equipment.
Stock ingredients from delivery areas to storage areas, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers to process orders by telephone and in person.
Enter orders using a computer keyboard or touch screen.
Make correct monetary change.
Unload deliveries using a hand truck and move cases and supplies to storage shelves.
Deliver pizzas within a designated delivery area.