Customer Service - Chestnut Street Rack

Nordstrom•Philadelphia, PA

1d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. The role helps provide a quick and easy customer experience while keeping the store clean and clutter-free. Team members may occasionally work in different store areas to maintain the sales floor and stockrooms and help customers find merchandise. Available departments include Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service work includes keeping the sales floor organized and replenished, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning merchandise to the floor, organizing stockrooms, and following store technology, operational, merchandise, and asset-protection standards. Stock Support and Fulfillment work includes receiving and processing freight, fulfilling and shipping orders, using inventory systems, maintaining organized store areas, and supporting store tasks and events.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift and handling merchandise; Stock and Fulfillment roles have additional lifting requirements.

Responsibilities

Keep the sales floor organized, sized, and replenished through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag purchases and handle bulky items while providing friendly service.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
Sort and return clothing to maintain a clean, clutter-free customer experience.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.