Customer Service

Hy-Vee•Iowa City, IA

7d•Onsite

About The Position

Customer Service team members provide in-store services and help customers with transactions such as mailing packages, sending money, cashing checks, and purchasing licenses. They process transactions accurately and efficiently while making customers feel welcome and valued. The role is based in a fast-paced retail store environment and involves varied customer transactions throughout each shift. Team members are expected to work cooperatively, maintain a clean and organized work area, follow Hy-Vee policies and store guidelines, and provide friendly, professional service. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Solve practical problems and interpret instructions in varied situations with limited standardization.
Accurately perform arithmetic calculations involving fractions, decimals, and percentages.
File, post, and organize materials; accurately copy data between records; and gather basic information.
Guide customers and provide clear, helpful direction professionally.
Communicate clearly and professionally with customers, team members, and store leadership.
Frequently stand and walk throughout a shift; perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.

Nice To Haves

Over six months up to one year of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Weigh postal packages, meter mail, and process certified, express, UPS, registered, and insured mail.
Process Western Union orders and send customer faxes.
Sell money orders and cash payroll, personal, ADC, and Social Security checks.
Sell hunting and fishing licenses.
Manage utility drawer funds and process paid outs.
Sign on to the postal department, break down, and turn off the postal register.
Count daily coupons and process customer and department-approved refunds.
Sign on and off lottery machines, and sell and redeem lottery tickets.
Assist customers with dry cleaning where applicable and process bottle refunds.
Assist customers at registers and in other store areas as needed.
Answer the telephone and use the intercom system according to appropriate procedures.
Remove trash promptly and maintain a clean, organized work area.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.