Customer Service

Path Arc • Banning, CA

5d • $45,000 - $75,000

About The Position

The Customer Service Representative answers client inquiries, provides product information, and helps customers by being informative, empathetic, and eager to resolve problems quickly. The role requires a willingness to listen, learn, and resolve customer inquiries.

The position involves handling customer communications across phone and other channels, following customer service procedures, documenting interactions and account changes, and working toward personal and team targets. Representatives may also upsell and schedule callbacks or appointments to address customer needs.

Requirements

• Previous experience in customer support, client services, sales, or a related field.
• Excellent communication skills over the phone and other communication platforms.
• Basic computer skills and experience.
• Ability to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused approach to positive customer experience and resolution.

Responsibilities

• Assess customers’ needs and provide the correct answer, path, troubleshooting, or method to create a positive customer experience.
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Learn and follow customer service procedures and policies.
• Strive to meet or exceed personal and team target goals.
• Record, organize, and file customer interactions and account changes.
• Upsell when needed.
• Schedule callbacks and appointments to resolve customer needs.

Benefits

• Health insurance, including dental and vision.
• Excellent retirement plan.
• Upward mobility into other positions and management.
• Flexible hours.
• Remote positions available (work from home).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed