Customer Service

Central National Bank•Waco, TX

10d

About The Position

Central National Bank customer service representatives assist personal and commercial customers with banking needs, primarily involving the bank’s electronic services. The role requires an in-depth understanding of how these products work and how customers use them to provide service customers recognize as superior to competitors’ service. This is a part-time position, scheduled for 20–25 hours per week.

Requirements

Exceptional customer service skills.
Strong verbal and written interpersonal and communication skills.
A positive attitude and friendly disposition.
Patience when working with customers who may not be proficient with technology.
Ability to multitask.
Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

Respond to customer inquiries by phone, email, text, and chat.
Take wire transfer instructions from customers.
Provide technical assistance and troubleshoot the bank’s electronic services, including CentraNet, CentraNet Manager, Mobile App, Bill Pay, Bank to Bank Transfers, eStatements, eNotices, Payment Portal, and Text Banking.
Update customers’ address, phone number, and email address.
Set up customers with CentraNet Online Banking, Mobile Deposit, and Bank-to-Bank Transfers.
Add or remove accounts from CentraNet and Mobile Deposit.
Provide copies of statements and temporary activity statements upon request.
Transfer funds and provide balance information to customers.
Place stop payments on checks and ACH transactions.
Place travel notes on debit cards.
Take loan payments over the phone.
Raise Debit Card, Mobile Deposit, and Bank-to-Bank Transfer limits upon request.
Answer questions about debit card transactions; unblock cards due to fraud blocks; and cancel or re-issue lost or stolen cards.
Place check and deposit slip orders for customers.
Answer calls routed through the switchboard and fill in at the receptionist desk when needed.
Complete tasks and applications submitted online by customers.