Manager, Customer Service Warehouse & Operations
About The Position
The Customer Service Warehouse & Operations Manager leads the service parts and accessories warehouse and supports factory service operations. The role ensures that orders, shipments, and repairs meet Barletta's standards for accuracy, quality, safety, and customer care. It is a hands-on leadership position focused on developing team members, improving processes, and coordinating with Customer Experience, Supply Chain, Production, Engineering, suppliers, and external logistics partners to serve the dealer network and retail customers. The manager oversees warehouse activities including receiving, storage, inventory control, order fulfillment, shipping, and returns, while coordinating factory service schedules, parts, resources, and workflow. The position uses operational systems and performance measures to improve inventory accuracy, efficiency, cost control, and service. It regularly involves work in warehouse, service, and office environments, with occasional outdoor work, extended hours, and schedule flexibility based on business needs.
Requirements
- Five or more years of leadership experience in warehouse, shipping, distribution, parts, or service operations.
- Hands-on experience with inventory management, receiving, order fulfillment, shipping, and distribution processes.
- Strong leadership and communication skills, including the ability to set expectations, coach performance, and build an accountable team.
- Experience using warehouse management or enterprise resource planning systems.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
- Strong organization, problem-solving, and decision-making skills, with close attention to detail.
- Ability to collaborate across departments and adjust priorities in a fast-paced environment.
- Knowledge of warehouse and manufacturing safety practices.
- Ability to operate material-handling equipment such as forklifts and pallet jacks.
Nice To Haves
- Bachelor's degree in supply chain management, logistics, business, or a related field; equivalent combination of education and experience is also accepted.
- Experience with Microsoft Dynamics 365 Business Central.
- Experience with less-than-truckload freight, small-parcel shipping, ShipStation, Insight Works, and UPS processes.
- Current material-handling equipment certification.
Responsibilities
- Lead daily customer service parts and accessories warehouse operations, including receiving, storage, inventory control, order fulfillment, shipping, and returns.
- Lead, coach, train, and develop warehouse team members and set expectations for safety, quality, accuracy, productivity, and customer service.
- Develop strategies for packaging improvements, shipping cost reductions, and warehouse systems integrations.
- Support factory service operations by coordinating schedules, parts, resources, and workflow to complete repairs on time and meet customer expectations.
- Use and improve the warehouse management system to track inventory movement, maintain accurate stock levels, and provide operational reporting.
- Develop, document, and maintain standard operating procedures to improve warehouse and factory service efficiency, consistency, and accuracy.
- Monitor inventory accuracy, order cycle time, shipping performance, labor needs, and other key measures, and address performance gaps.
- Build relationships with shipping carriers and logistics partners and pursue cost-effective solutions without sacrificing service.
- Partner with Customer Experience, Supply Chain, Engineering, Production, and suppliers to resolve parts, shipping, repair, and product concerns.
- Promote safe work practices and ensure compliance with company requirements and applicable warehouse and manufacturing safety standards.
- Lead continuous improvement efforts to reduce waste, control costs, improve processes, and strengthen dealer and customer experience.
Benefits
- Medical and prescription coverage
- Health Savings Account and Flexible Spending Account options
- Dental and vision coverage
- Short-Term and Long-Term Disability coverage
- Company-paid Life Insurance and Accidental Death and Dismemberment coverage
- Voluntary Life, Accident, Critical Illness, Hospital, Legal, and Identity Theft benefits
- Employee Assistance Program
- 401(k) with company match
- Employee Stock Purchase Program
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
