Customer Service Value Stream Lead (Duration Based)
About The Position
Johnson & Johnson is hiring a Customer Service Value Stream Lead for its Transcend Dynamo Deployment in MedTech. This duration-based role lasts 28 months and is primarily located in Raritan, New Jersey, with consideration for other U.S. Johnson & Johnson sites. Remote work may be considered case by case and requires company approval. Transcend is a global business transformation program intended to modernize foundational transactional processes and harmonize them in a standardized ERP platform. The role helps ensure that the global Transcend Order-to-Cash template supports North American customer service processes for distribution center network strategies. The lead represents Deliver Customer Service requirements, validates template decisions, and promotes practical, scalable solutions that are ready for end users. The position champions the Transcend Dynamo solution within Deliver and guides process alignment, testing, and change enablement for deployment readiness and adoption.
Requirements
- At least three years of related business experience in Supply Chain or Order-to-Cash processes.
- Bachelor's degree or higher.
- Subject-matter expertise in Order-to-Cash capabilities within an SAP environment.
- Ability to drive timely decision-making and execution against defined plans while managing risks and dependencies.
- Ability to work effectively amid ambiguity, manage competing demands, and demonstrate resilience during transformation.
- Ability to balance and align diverse stakeholder priorities to support consistent process adoption and business readiness.
- Strong analytical and problem-solving skills to assess current-state processes, identify gaps and inefficiencies, and drive continuous improvement.
- Proficiency with SAP modules relevant to the value stream, such as Order Fulfillment, Deliveries, Invoicing, and Returns.
- Ability to travel up to 20% domestically and internationally.
Nice To Haves
- Experience in the MedTech industry.
Responsibilities
- Participate in solution confirmation workshops and ensure alignment with order management requirements.
- Represent the Deliver business by advising on global, local, and specialized process requirements and resolving functional questions.
- Drive change-impact assessment and readiness planning across the Order-to-Cash deployment.
- Represent Customer Service in system demonstrations and design reviews, providing structured, strategic feedback.
- Oversee data readiness, including data cleansing, validation, and deployment preparation.
- Define and govern test scenarios for end-to-end Order-to-Cash validation.
- Lead workstream validation through integrated testing and business simulations.
- Assess and communicate solution impacts on key performance indicators, service levels, and customer experience.
- Ensure standard operating procedures and work instructions are updated, completed, and approved before deployment.
- Support cutover planning, training execution, post-go-live deployment, and early-life stabilization.
Benefits
- Company consolidated retirement plan (pension) and 401(k) savings plan, subject to plan terms.
- Vacation: 120 hours per calendar year, subject to policy and hire date.
- Sick time: 40 hours per calendar year; different amounts apply for employees residing in Colorado or Washington.
- Holiday pay, including floating holidays: 13 days per calendar year.
- Work, Personal and Family Time: up to 40 hours per calendar year.
- Parental leave: 480 hours within one year of a child's birth, adoption, or foster care placement.
- Bereavement leave: up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
- Caregiver leave: 80 hours in a 52-week rolling period.
- Volunteer leave: 32 hours per calendar year.
- Military spouse time off: 80 hours per calendar year.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
