Manager, Deliver Value Stream Lead (Duration Based)
About The Position
Johnson & Johnson is hiring a duration-based Manager, Deliver Value Stream Lead for Project Transcend, a global transformation program modernizing transactional processes and harmonizing them into a standardized ERP platform. The program aims to simplify the MedTech ERP landscape and provide a cost-effective digital backbone that supports business agility and growth. The role will lead the Deliver/Customer Service workstream for the North America deployment, ensuring the global Transcend Order-to-Cash template supports business processes and distribution-center network strategies. The position represents Deliver requirements across functional and cross-functional teams, validates template decisions, and guides process alignment, testing, change enablement, and deployment readiness. It directly manages process leads and Deliver subject matter experts representing North American business units. The role also supports Project Transcend 2.0 business adoption, including change impacts, training, work instructions, standard operating procedures, and customer communications. The position is primarily based in Raritan, New Jersey, with consideration for other U.S. Johnson & Johnson sites. Remote work may be considered case by case and requires company approval. The duration-based assignment is 28 months and is expected to conclude on or around March 2029.
Requirements
- At least four years of business-related experience in Supply Chain or Order-to-Cash processes.
- Bachelor’s degree or higher.
- Subject-matter expertise in Deliver/Customer Service and Order-to-Cash capabilities in an SAP environment.
- Ability to drive timely decisions and execute against defined plans while managing risks and dependencies.
- Strong self-leadership and ability to work effectively amid ambiguity, demanding objectives, and transformation-related challenges.
- Ability to balance diverse stakeholder priorities and support consistent process adoption and business readiness.
- Strong analytical and problem-solving skills, including assessing current processes, identifying gaps and inefficiencies, and driving continuous improvement.
- Proficiency with SAP modules relevant to the value stream, such as sales order management, order fulfillment, invoicing, advance shipping notices (ASN), and returns processing.
Nice To Haves
- Experience in the MedTech industry.
- Ability to travel up to 20% domestically and internationally.
Responsibilities
- Lead participation in solution confirmation workshops and ensure alignment with order management and requirements.
- Represent Deliver as a business representative, advising on global, local, and specialized process requirements and resolving functional questions.
- Drive change impact assessment and readiness planning across the Order-to-Cash deployment.
- Represent Deliver in system demonstrations and design activities, providing structured, strategic feedback.
- Oversee Deliver data readiness, including data cleansing, validation, and deployment preparation.
- Define and govern Deliver/Customer Service test scenarios for end-to-end Order-to-Cash validation.
- Lead validation for the Deliver Customer Service workstream through coordinated testing and business simulations.
- Assess and communicate solution impacts on key performance indicators, service levels, and customer experience.
- Ensure standard operating procedures, work instructions, and business adoption activities are completed and approved before deployment.
- Provide leadership support for cutover planning, training execution, post-go-live deployment, and early-life stabilization.
- Directly manage process leads and Deliver subject matter experts representing the North American business units.
- Support Project Transcend 2.0 business adoption, including change impacts, training, work instructions, SOPs, and customer communication.
Benefits
- Eligible to participate in the Company’s consolidated retirement plan (pension), subject to plan terms.
- Eligible to participate in the Company’s 401(k) savings plan, subject to plan terms.
- Vacation: 120 hours per calendar year, subject to applicable policy and date of hire.
- Sick time: 40 hours per calendar year, with different amounts for employees residing in Colorado or Washington.
- Holiday pay, including floating holidays: 13 days per calendar year.
- Work, Personal and Family Time: up to 40 hours per calendar year.
- Parental leave: 480 hours within one year of a child’s birth, adoption, or foster care placement.
- Bereavement leave: up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
- Caregiver leave: 80 hours in a 52-week rolling period.
- Volunteer leave: 32 hours per calendar year.
- Military spouse time off: 80 hours per calendar year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
