Manager, Deliver Value Stream Lead (Duration Based)
About The Position
Johnson & Johnson is hiring a Manager, Deliver Value Stream Lead for Project Transcend, a global business transformation program that will modernize transactional processes and harmonize them into a standardized ERP platform. The role will lead the North America Deliver/Customer Service workstream, ensuring the global Transcend Order-to-Cash template supports business processes for distribution center network strategies. It partners with functional and cross-functional teams to represent requirements, validate template decisions, and ensure solutions are practical, scalable, and ready for adoption. The role guides process alignment, testing, and change enablement for the Transcend Dynamo solution and directly manages process leads and Deliver subject matter experts representing North American business units. It also supports Project Transcend 2.0 business adoption through change impacts, training, work instructions, SOPs, and customer communications. The position is primarily located in Raritan, New Jersey, with consideration for other Johnson & Johnson sites in the United States. Remote work may be considered case by case and requires company approval for U.S.-based candidates. It is duration based for 28 months and is expected to conclude on or around March 2029.
Requirements
- At least four years of business-related experience in Supply Chain or Order-to-Cash processes.
- Bachelor’s degree or higher.
- Subject-matter expertise in Deliver/Customer Service and Order-to-Cash capabilities in an SAP environment.
- Ability to drive timely decision-making and execution against defined plans while managing risks and dependencies.
- Strong self-leadership and ability to work effectively amid ambiguity, ambitious demands, and transformation-related challenges.
- Ability to balance diverse stakeholder priorities to support consistent process adoption and business readiness.
- Strong analytical and problem-solving skills, including assessing current-state processes, identifying gaps and inefficiencies, and driving continuous improvement.
- Proficiency with SAP modules relevant to the value stream, such as sales order management, order fulfillment, invoicing, ASN, and returns processing.
Nice To Haves
- Experience in the MedTech industry.
- Ability to travel up to 20% domestically and internationally.
Responsibilities
- Lead participation in solution confirmation workshops, ensuring alignment with order management and requirements.
- Represent Deliver as a business representative, advising on global, local, and specialized process requirements and resolving functional questions.
- Drive change impact assessment and readiness planning across the Order-to-Cash deployment.
- Represent Deliver in system demonstrations and design, providing structured, strategic feedback.
- Oversee Deliver data readiness, including data cleansing, validation, and deployment preparedness.
- Define and govern Deliver/Customer Service test scenarios for end-to-end Order-to-Cash validation.
- Lead validation for the Deliver/Customer Service workstream through coordinated testing and business simulations.
- Assess and communicate solution impacts on key performance indicators, service levels, and customer experience.
- Ensure SOPs, work instructions, and business adoption activities are completed and approved before deployments.
- Provide leadership support for cutover planning, training execution, post-go-live deployment, and early-life stabilization.
- Directly manage process leads and Deliver subject matter experts representing the North American business units in scope.
- Support Project Transcend 2.0 business adoption, including change impacts, training, work instructions, SOPs, and customer communications.
Benefits
- Participation in the company’s consolidated retirement plan (pension), subject to plan terms.
- 401(k) savings plan, subject to plan terms.
- Vacation: 120 hours per calendar year.
- Sick time: 40 hours per calendar year, with different stated amounts for employees residing in Colorado or Washington.
- Holiday pay, including floating holidays: 13 days per calendar year.
- Work, Personal and Family Time: up to 40 hours per calendar year.
- Parental leave: 480 hours within one year of a child’s birth, adoption, or foster care placement.
- Bereavement leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
- Caregiver leave: 80 hours in a 52-week rolling period.
- Volunteer leave: 32 hours per calendar year.
- Military spouse time off: 80 hours per calendar year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
