Fully Remote | Customer Service – Vacation Coordinator
Aisles & Abroad•New York, NY
•Remote
About The Position
This is an entry-level, fully remote customer service role supporting clients as they coordinate vacation plans and make bookings. The position assists with researching vacation options, reservations, and confirmations, and helps ensure a smooth, positive booking experience. No prior travel experience is required; structured onboarding and ongoing training are provided. The role may suit people seeking remote customer service work, career changers exploring the travel industry, or professionals with service-oriented backgrounds.
Requirements
- Strong written and verbal communication skills.
- Customer-focused mindset and attention to detail.
- Comfort navigating online systems and digital platforms.
- Ability to work independently in a remote environment.
Nice To Haves
- Previous customer service, hospitality, or administrative experience is helpful but not required.
Responsibilities
- Assist clients with researching and booking vacation packages, hotels, and cruises.
- Respond to customer inquiries about travel options, availability, and reservation details.
- Support the booking and confirmation process from start to finish.
- Review travel details for accuracy, including dates, accommodations, and traveler information.
- Maintain organized client records and documentation.
- Provide follow-up support before and after travel.
Benefits
- Structured onboarding and step-by-step training.
- Access to travel booking tools and supplier resources.
- Ongoing mentorship and professional development.
- Flexible fully remote work environment.
- Supportive and collaborative team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
