Customer Service Trainer

Executive Aviation•Abbotsford, BC

3d•CA$22 - CA$28•Onsite

About The Position

Executive Aviation is hiring a Customer Service Trainer to lead their training program at the Abbotsford Airport (YXX). This role involves training employees on air carrier and Executive Aviation procedures to ensure exemplary service to clients and their passengers. The successful candidate will possess strong knowledge of best practices and the ability to facilitate training in various formats: in-class, online, and on-the-job. This is a full-time leadership position.

Requirements

Training experience in in-class, on-the-job and on-line settings
At least 2 years of airline customer service experience
Demonstrated ability to lead by example by creating a positive learning and working environment
Must have RAIC and a driver’s license
Ability to travel, with reimbursement
Strong communication and interpersonal skills
Demonstrated proficiency with computer software including Word, PowerPoint, and Excel
Flexible and patient characteristics

Nice To Haves

Significant expertise in airline customer service operations
Love to travel and want to travel even more at discounted rates

Responsibilities

Leading and developing the local training program
Maintaining documentation and records including air carrier trainer matrixes
Scheduling and facilitating course material to meet initial and recurrent requirements
Represent EA in carrier train the trainer programs
Providing hands on job shadowing instruction
Providing instruction and coaching employees on best practices
Providing equipment demonstration and instruction
Promoting safe work practices