Customer Service Flex Trainer
Everest Solutions and Images Ltd.•Winnipeg, MB
•Remote
About The Position
At Everest Solutions, we’re all about people - bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering innovative solutions and personalized services that make a real impact.
Requirements
- Strong understanding of all Customer Service Lines of Business
- Comfortable presenting to and engaging a group
- Strong communication and interpersonal skills
- Ability to coach others and provide feedback
- Ability to multitask effectively
- Must be proficient in all our Lines of Business
- Must be a Full-Time Permanent Employee
- Comfortable presenting to a group
- Proficient in Teams and PowerPoint
- Maintains a strong record of punctuality and consistent attendance during scheduled shifts
- Exceeding all CS scorecard goals
Responsibilities
- Facilitate new hire and upskill training sessions as required
- Support trainees during live calls by providing coaching and guidance
- Demonstrate best practices by handling calls for trainee observation
- Assist with troubleshooting basic technical or process-related issues
- Create and maintain training materials when needed
- Manage multiple tasks and conversations in a fast-paced environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
