Customer Trainer

Intuitive

10h

About The Position

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery thoracic and Trans-oral surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Requirements

Professional Training experience preferred
Clinical and/or operating room experience preferred
High capacity and excellent problem solving skills
Solid organizational skills and ability to operate independently
Professional work ethic
Solution oriented
Excellent oral and written communication skills
Strong interpersonal skills
Knowledge of adult learning principles preferred
High capacity to learn in a fast paced environment
Medical-device experience preferred
Commitment to self-development
Ability to work in a team environment
Ability to be flexible with hours of operation

Responsibilities

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
Lead and support Specialized training programs and Society events
Conduct surveys to gather data and measure program effectiveness
Act as subject matter expert for internal projects, as needed
New product development
Training material/ protocol development
Training research initiatives
Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
Occasional support of the da Vinci® System in a hospital operating room
Support da Vinci® Surgical System troubleshooting and maintenance at the training center
Manage training center logistics, inventory and training calendars
Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
Support positive relationships between external training center personnel and ISI management
Contribute to the organization’s quarterly goal achievements
Develop competency in the following: da Vinci® System Technology, da Vinci® System applications and advanced technology, OR Efficiency Training Pathway process
Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices
Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check
Training/coaching techniques/methodologies