Customer Service Technical Trainer

Designed Conveyor Systems•Franklin, TN

7d•Hybrid

About The Position

If you enjoy breaking down complex technical systems into clear, practical training that people can actually use, this role is for you. As a Customer Service Technical Trainer, you will lead high-quality, hands-on training experience for customers working with automated conveyor and PLC control systems. You will help Maintenance and Operations teams build confidence in their systems while strengthening long-term customer relationships. You will bring structure, clarity, and forward thinking to every training you design. You will spot gaps, simplify technical content, and create materials that make sense in the real world.

Requirements

At least two years of experience working with automated conveyor systems and PLC controls
Understand high and low voltage electrical systems
Can build structured training plans with clear goals and outcomes
Are confident presenting technical information and helping teams truly understand it
Are flexible and willing to support customers on weekends when needed
Bring strong customer service instincts and know how to listen, collaborate, and build trust
Stay organized and calm while balancing shifting priorities and evolving schedules

Responsibilities

Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans
Coordinate vendor led training during projects and organize supporting documentation
Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met
Track all completed trainings and gather feedback to continuously improve quality
Identify when customers need additional training and schedule remedial training, including coordinating billing
Capture video of maintenance procedures to support training documentation
Travel up to 50 percent to customer and vendor sites to deliver and receive training