Customer Service Trainer
Alphabe Insight Inc•Cincinnati, OH
•$36,000 - $40,000•Onsite
About The Position
We are seeking a motivated Customer Service Trainer to design and deliver engaging training programs that equip team members with the knowledge, skills, and confidence needed to provide outstanding customer service. This role plays a key part in maintaining service excellence by coaching employees, evaluating performance, and supporting ongoing professional development.
Requirements
- Strong communication and presentation skills.
- Excellent interpersonal and coaching abilities.
- Ability to motivate and inspire individuals and teams.
- Strong organizational and time management skills.
- Problem-solving mindset with attention to detail.
- Professional attitude and positive approach to learning.
- Ability to adapt training methods to different learning styles.
- Comfortable working in a collaborative, team-oriented environment
Responsibilities
- Deliver engaging onboarding and customer service training sessions.
- Develop and update training materials, guides, and learning resources.
- Coach employees on communication, professionalism, and customer interaction techniques.
- Evaluate training effectiveness and provide constructive feedback.
- Identify skill gaps and recommend development opportunities.
- Collaborate with management to ensure training aligns with company standards.
- Monitor trainee progress and support continuous improvement initiatives.
- Foster a positive and motivating learning environment.
Benefits
- Competitive annual salary of $36,000 – $40,000.
- Career growth and advancement opportunities.
- Comprehensive training and professional development.
- Supportive and collaborative workplace culture.
- Skill development through ongoing coaching programs.
- Full-time position with long-term career potential.
- Opportunity to make a meaningful impact on employee success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
