CUSTOMER SERVICE TRAINEE
About The Position
This position involves customer service duties at the Lumberton Store. The trainee will be responsible for processing register transactions, handling money, and engaging customers to support the company's job training and education initiatives. The role also includes cross-training as a Donation-Utility Associate and Barcoder to promote employee growth and company productivity. Responsibilities extend to stocking and maintaining the sales floor, organizing merchandise, and ensuring the store's interior and exterior are clean and orderly. The trainee will also learn opening and closing procedures and utilize store systems, including phones and paging systems.
Requirements
- Must possess professional etiquette.
- Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
- Ability to be truthful and be seen as credible in the workplace.
- Ability to make sound and timely decisions that will impact business goals and strategies.
- Ability to be dependable and trustworthy.
- Ability to bring energy to the performance of a task.
- Ability to perform work accurately and thoroughly.
- Ability to communicate and understand instructions, both verbal and written, in English.
- Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
- Ability to meet physical demands of position.
- Vision corrected to within normal limits.
- Ability to function in a hectic work environment with occasional periods of high stress.
Responsibilities
- Follow all Goodwill policies and safety procedures.
- Successfully process register transactions, handle money, and count down a drawer.
- Ask every customer for a Round-Up donation and achieve a 40% Round-Up transaction average monthly.
- Engage customers successfully using specific steps including greeting, focusing on the customer, maintaining a clean store, walking, talking, showing, thanking customers, listening and responding to concerns, managing the register line, and using good phone etiquette.
- Provide short, clear, timely announcements.
- Receive cross-training as Donation-Utility Associate and Barcoder.
- Train to complete opening and closing procedures.
- Stock and maintain sales floor with newly processed merchandise.
- Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
- Maintain sales floor by recovering sales floor and dressing rooms.
- Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
- Utilize systems, including phones and paging systems and make regularly scheduled announcements.
- Maintain interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
- Maintain a clean and neat personal appearance at all times.
- Wear company issued uniform.
- Regular attendance is required.
- Perform all other essential duties as assigned.
Benefits
- Medical
- Prescription
- Dental
- Vision
- Life
- Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
- PTO/Holidays
- Discounts
- Credit Union
- Voluntary Benefits
- Mylo
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
