Customer Service Trainee - Commercial
About The Position
As a Commercial Customer Service Trainee, you’ll engage with members to handle customer service inquiries via the telephone. You’ll be a great match for this position if you have experience with: Customer service in retail, healthcare, insurance, call center or any other customer facing environment Receiving, investigating, and resolving customer inquiries using strong technical skills to deliver quick, effective solutions Working independently and collaboratively in a fast-paced environment We are excited to find candidates eager to use Enterprise-AI approved tools in their work, helping us uncover opportunities for improvement and drive greater efficiencies. If selected for this full-time, remote role, training will begin August 17th and will last 22 weeks. The training hours are 8:00 a.m. – 4:45 p.m. EST, Monday to Friday. After training, this position will have a weekly rotating shift starting as early as 8:00 a.m. EST and working as late as 8:00 p.m. EST Monday to Friday. If you are passionate about delivering top-tier customer service in a fast-paced environment with opportunities for growth and development, we encourage you to apply!
Requirements
- High School Diploma or equivalent
- 1 year - Experience in a customer service support role is required
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, Sound decision-making and problem-solving skills
- If current employee with the company, must meet minimum performance expectations
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Nice To Haves
- Customer service in retail, healthcare, insurance, call center or any other customer facing environment
- Receiving, investigating, and resolving customer inquiries using strong technical skills to deliver quick, effective solutions
- Working independently and collaboratively in a fast-paced environment
- eager to use Enterprise-AI approved tools in their work
Responsibilities
- Receiving, investigating and resolving all customer inquiries timely and accurately.
- Handling customer service inquiries and problems via the telephone.
- Ensuring all customer communication is clearly documented.
- Interact through various channels such as Chat, Phone, E-mail and TEAMS.
- Educating caller to ensure resolution is achieved on first contact.
- Must be able to pass required testing
- Participation and attendance are mandatory.
- This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
- Work overtime as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
