Field Customer Service Technician- REMOTE New Albany, Ohio

LayerZero Power Systems Inc • New Albany, OH

3d • $35 - $55 • Remote

About The Position

LayerZero Power Systems Inc. is seeking a skilled, safety-focused Customer Service Technician to support its advanced power distribution equipment. The role combines on-site and remote service to help ensure the reliability and performance of systems used in mission-critical environments. Training takes place at LayerZero headquarters in Aurora, Ohio, and field service is performed at customer sites throughout the United States and Canada. Travel is required, and weekend or holiday work may sometimes be necessary.

Requirements

• Service experience with electric power systems.
• Electrical and electronic troubleshooting skills.
• Ability to read diagrams and schematics.
• Familiarity with programming printed circuit boards using PC-based programs.
• Safety awareness and knowledge of electrical personal protective equipment (PPE).
• Clean driving record.

Nice To Haves

• Electronics or electrical training through military service.
• Associate degree in an electrical field.
• Military training in electronics or electrical systems.

Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels.
• Provide customer support on site and by email and phone.
• Maintain timely, detailed service records in the LayerZero system.
• Respond to emergency critical incidents.
• Participate in regularly scheduled time slots for LayerZero's 24/7 incident response line.

Benefits

• Competitive pay with performance incentives.
• 100% company-paid medical, dental, and vision coverage.
• 401(k) with company match.
• Three weeks of paid time off, 10 paid holidays, and two floating holidays.
• Opportunities for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed