Customer Service Tech

University Hospitals•Cleveland, OH

1d•Onsite

About The Position

This role is responsible for accurately and timely delivery of items such as equipment and supplies to assigned areas within the hospital. The position involves monitoring inventory levels, proactively stocking, and picking up/returning dirty or clean items. Additionally, the Customer Service Tech will replenish crash carts and intubation boxes, maintain the cleanliness and orderliness of the storage room, and assist customers with inquiries. Cross-training for general storeroom requests, stocking, and patient transport is also a component of this role. The position requires adherence to all policies and standards, including those related to the safe and secure maintenance of Protected Health Information (PHI).

Requirements

High School Equivalent / GED (Required)
Proficient oral and written communication skills (Required proficiency)
Notable client service, communication and relationship building skills . (Required proficiency)
Must be able to lift a minimum of 50 pounds. (Required proficiency)
Must have the ability to manipulate Excel spreadsheets and Word documents, and to manage emails using Outlook. (Required proficiency)
Demonstrated ability to use PCs and general office equipment (i.e. printers, copy machine, FAX machine, etc.) (Required proficiency)
Basic Life Support (BLS) (Required within 90 Days)

Nice To Haves

Supply chain, hospital and/or customer experience (Preferred)

Responsibilities

Accurately and timely deliver items (i.e. equipment, supplies, etc.) to assigned areas at UH. Make routine deliveries within 60 minutes and STAT deliveries in 20 minutes.
Monitor inventory levels in all assigned clinical areas and proactively stock as needed.
Pick up dirty utility, clean items and/or make necessary repairs and return items
Replenish crash carts and intubation boxes, ensuring all contents are accurate and within expiration dates.
Responsible for keeping storage room stocked, clean and orderly.
Assist customers with delivery inquiries and general questions, searches for items.
Cross trained to cover general storeroom requests and stocking, patient transport as needed.
Performs other duties as assigned.
Complies with all policies and standards.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.