Customer Service Tech - Lexington

D.R. Horton•Louisville, KY

20h•Onsite

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Customer Service Technician. The primary goal of this role is to maintain a high level of customer satisfaction among homeowners by facilitating all customer warranty requests. This involves making repairs directly or scheduling subcontractors to perform repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Requirements

High school diploma or general education degree (GED)
Three or more years related experience, including carpentry work, drywall, texture repair and painting
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
Excel in effective and positive communications
Work effectively in high pressure situations
Ability to work independently and be productive without supervision
Ability to provide a systematic approach in carrying out assignments
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Proficiency with MS Office and email
Ability to lift and/or move up to 50 pounds

Nice To Haves

Prior customer service experience a plus
Experience with minor electrical, plumbing and HVAC repair work preferred

Responsibilities

Evaluates homeowner repair issues to determine if they are warrantable items
Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
Schedules and manages subcontractors to make designated warranty repairs
Ensure all repairs are completed within compliance standards
Certifies warranty work is completed within contractor obligations
Develop and maintain good rapport with subcontractors and homeowners
Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
Processes charge-back documentation and invoices
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company