Customer Service Supervisor at Bank of Lexington

BANK OF LEXINGTON INC • Lexington, KY

1d • Onsite

About The Position

This position is for a Customer Service Supervisor at Bank of Lexington Malabu in Lexington, KY. The ideal candidate must have supervisor experience in the banking industry. The role involves promoting bank products and services, providing exceptional customer service to both internal and external customers, and processing various transactions such as deposits, withdrawals, cashier’s checks, payments, and wire transfers. The supervisor is responsible for balancing cash, collaborating to improve bank processes, and staying updated on bank policies and procedures. They will handle consumer and business customer requests, directing more complex issues to lead customer service representatives or other leadership as needed, and demonstrate sound judgment in decision-making. Additionally, the supervisor will serve as a bank representative in professional, business, and community organizations to promote bank services.

Requirements

• Supervisor experience in the banking industry
• Hard-working mentality
• Excellent customer service
• Willingness to learn
• Proficient computer skills
• Interpersonal communication skills
• Teamwork oriented
• Cash handling working experience
• Reliable and dependable
• Honest and trustworthy
• High school diploma or equivalent
• Minimum of two year working experiences in a customer service position
• Bank teller experience
• Ability to perform math and ability to balance regularly
• Ability to present a professional image
• Ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue
• Strong interpersonal communication skills
• Strong customer service skills
• Sufficient computer literacy

Nice To Haves

• Knowledge of Microsoft software products

Responsibilities

• Cash handling working experience, Required
• Promote cross-sell bank products and services
• Provide exceptional service to all customers both internal and external
• Process transactions: deposits, withdrawals, cashier’s checks, payments, wire transfers, etc.
• Responsible for balancing cash as required by policy or process
• Collaborate and brainstorm to improve bank processes and procedures
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes
• Handle consumer and business customer requests with professionalism, directing more complex issues seamlessly to the lead customer service representative or other leadership as necessary
• Demonstrate sound judgement in decision making, abiding appropriately to established guidelines and procedures
• Serve as a bank representative in professional, business and community organizations to promote bank services

Benefits

• Medical coverage
• Voluntary group dental and vision insurance options available
• Company-paid holidays and PTO
• Basic life, short-term and long-term disability insurance and life, accident and death insurance options available
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees