Supervisor of Customer Service
About The Position
As a Supervisor Customer Service at Graybar, a Fortune 500 company specializing in supply chain management services and a leading North American distributor, you will oversee a team to ensure customers receive the best service possible. Graybar serves the construction, commercial, institutional, government (CIG), industrial, and utility markets, providing products and services for new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing. The company fosters an employee ownership culture that values diverse perspectives, collaboration, and a sense of belonging, ownership, and inclusion for all employees, aiming to provide opportunities for growth, learning, and making a difference.
Requirements
- Strong communication skills
- A passion for customer service
- Supervisory and leadership skills
- Ability to handle a variety of customer situations with enthusiasm and tact
Nice To Haves
- 2+ years experience
- 2 year or 4 year degree
Responsibilities
- Supervise a customer service department, including assigning and reviewing the work of others
- Establish department work procedures, prepare schedules, and expedite workflow of purchase orders
- Train and develop employees
- Ensure every customer experience is top notch in quality
- Collaborate with branch team to grow sales
- Recommend transfers, promotions, increases, and terminations
Benefits
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
- Life Insurance coverage for you and options for your family
- Flexible Spending Accounts
- Disability Benefits at no cost to you
- Profit Sharing Plans
- 401(k) Savings Plan with company match
- Paid Vacation & Sick Days
- Paid Holidays throughout the year
- Paid Wellness Day to focus on preventive care and prioritize your health
- Volunteer with Community Time Off to give back to the community
- Predictable Work Schedules: no weekends or nights for most roles
- Employee Recognition Program
- Educational Reimbursement and Career Development Programs
- Employee Stock Ownership Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
